Frequently Asked Questions

 

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How do I Build a List?

You can build a list for any database by selecting multiple criteria from a variety of categories using the Build a List option.

To Build a List for any database follow these steps:

  1. Click the Build a List button
  2. Click on any of the category links on the Left-hand side to begin building your list.
  3. Choose as many or as few criteria selections as needed for your list.
  4. When all desired search criteria have been selected for that category, click on the Save Selections button.
  5. The results from your criteria selections will automatically be displayed.
  6. If the list your building is too large or too small, simply modify the criteria by adding more or less to increase the count to the necessary level.

To Review Your Selected Criteria
Click on the Review button at the bottom of the page to view the search criteria you have selected to build your list. Criteria can be removed from this page or by clicking the X next to the category name on the Left-hand side.

Clear
Clicking the Clear button will erase all criteria selections which will allow you to start a search from scratch.

Edit
Click on the Edit button to rearrange or hide the Build a List categories to fit your needs.

View Details
To view additional information for a single record, you have several options:

  1. Click on the magnifying glass for a quick view to additional information.
  2. Click on the business name to see a complete listing of the detailed information.
  3. Click on the box next to the business name, and then click on the View Details button to see a complete listing of the detailed information.

To view the detailed information for multiple records, first click on the boxes next to each record you want to view, then click on the View Details button. Paging will be available which will allow you to advance back and forth through all of the records you selected to view.

To view all of the records on the current screen click on the checkbox next to the Business Name heading that will auto check all the records on that page, then click on the View Details button. Paging will be available which will allow you to advance back and forth through all of the selected records.

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How do I Print My Records?

The total number of records you can print is limited, based upon your subscription or trial period.

To print a single record or multiple records:

  1. Click on the box next to the record(s) you want to print, and then click on the Export button.
  2. In Step One, chose the Print button and which records you want to print:
    • All Records, Tagged/Selected, UnTagged/UnSelected, Bought, Unbought
  3. In Step Two, select the level of detail for your print out:
    • Summary – includes Name, Address, & Phone
    • Detailed – includes all data fields
    • Custom – select fields to export
    • Fit to One Page
  4. In Step Three, view and print your selected records.

To print all records displayed on the current screen:

  1. Click on the checkbox next to the Business Name heading, this will auto check all of the boxes next to the Business names. Then click on the Export button.
  2. In Step One, chose the Print button and which records you want to print:
    • All records, Tagged/Selected, UnTagged/UnSelected, Bought, Unbought
  3. In Step Two, select the level of detail for your print out:
    • Summary – includes Name, Address, & Phone
    • Detailed – includes all data fields
    • Custom – select fields to export
    • Fit to One Page
  4. In Step Three, view and print your selected records.

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How do I Download My Records?

The total number of records you can download is limited, based upon your subscription or trial period.

To download a single record or multiple records:

  1. Click on the box next to the record(s) you want to download, and then click on the Export button.
  2. In Step One, chose the Download button and which records you want to download:
    • All Records, Tagged/Selected, UnTagged/UnSelected, Bought, Unbought
  3. In Step Two, select the download file format:
    • Comma delimited -- The fields in each record will be separated by commas. This is the most commonly used file format.
    • Tab delimited -- The fields in each record will be separated by tabs.
    • Excel
    • PDF
  4. In Step Three, select the level of detail for your download:
    • Summary – includes Name, Address, & Phone
    • Detailed – includes all data fields
    • Custom – create your own custom layout
  5. In Step Four, clicking the download button will produce the file according to your specifications.

To download all records displayed on the current screen:

  1. Click on the checkbox next to the Business Name heading, this will auto check all of the boxes next to the Business names. Then click on the Export button.
  2. In Step One, chose the Download button and which records you want to download:
    • All Records, Tagged/Selected, UnTagged/UnSelected, Bought, Unbought
  3. In Step Two, select the download file format:
    • Comma delimited -- The fields in each record will be separated by commas. This is the most commonly used file format.
    • Tab delimited -- The fields in each record will be separated by tabs.
    • Excel
    • PDF
  4. In Step Three, select the level of detail for your download:
    • Summary – includes Name, Address, & Phone
    • Detailed – includes all data fields
    • Custom – create your own custom layout
  5. In Step Four, clicking the download button will produce the file according to your specifications.

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What is a Quick Search?

The quick search allows you to easily search the database to find additional information on a Company Name, Executive First or Last Name or Phone Number. If the results you receive from your quick search are too large, you can narrow them by entering a City, State, Area Code or Area Code and Prefix.

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What happens when I save a list?

When you save a list it becomes a Saved Search. This saved list can be found in the Recent Saved Searches section at the top of the Home Page. You can re-run a saved search at anytime. You can also delete your saved search by clicking the Delete button next to the date the search was saved.

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What is the best way to sort my list?

You can sort your list by clicking on any of the column headings. The arrows will allow you to sort in ascending or descending order. You can also add an additional column heading from the drop down box on the far right.

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How do I remove my business record?

All infoUSA / DirectoriesUSA information is compiled from public sources. To remove your company information from our database, please send us a removal request on your company letterhead to the following address:

infoUSA
Attn: Content Feedback
1020 E. 1st Street
Papillion, NE 68046


You can fax your request to: (402) 331-0176.

You can email your request to: contentfeedback@infousa.com

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How do I remove my consumer record?

All infoUSA / DirectoriesUSA information is compiled from public sources. To remove your consumer information from our database, please send us a removal request to the following address:

infoUSA
Attn: Consumer Requests
1020 E. 1st Street
Papillion, NE 68046

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What are the minimum system requirements for accessing DirectoriesUSA?

Operating System:
Microsoft Windows XP or greater
Microsoft Windows Server 2003 or greater
Macintosh OSX or greater

Modem:
Broadband

Browsers:
Internet Explorer 7.0 or greater
Firefox 3.0 or greater

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Which Internet browser is the best to use, and what setting will I need to access DirectoriesUSA?

We recommend using Firefox 3.0, or Microsoft Internet Explorer 7.0 or greater. The current versions of these browsers may be downloaded from their respective Web sites if you wish to upgrade.

Users who are not using one of the minimum browser(s) listed above may find that some or all of the pages within DirectoriesUSA will not display properly. This is due to the browser differences and is especially common if the browser(s) are still in a beta development period. In addition, all browsers should be "Java" and frames enabled, with caching turned on.

Please refer to the 'Proprietary Internet browser' and 'Cable modem users deploying firewalls and/or Internet security software' disclaimers section for additional details on browsers and other potential factors preventing website access.

DirectoriesUSA is optimized for viewing on a screen with a resolution of 1024 x 768 or better and with at least 256 colors.

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Proprietary Internet browser disclaimer (i.e. America On Line (AOL), CompuServe (CS) etc.)

If you are using a proprietary browser such as CompuServe (CS), America On Line (AOL), etc, you may experience sporadic errors and / or access issues with DirectoriesUSA.

It is highly recommended that users accessing DirectoriesUSA via a proprietary browser use a new, un-modified browser such as Microsoft Internet Explorer which can be obtained directly from the manufacturer free of charge.

The necessary steps for accomplishing this are outlined below:

  1. If the only Internet browser installed on your pc is the proprietary browser that accompanied your Internet service (CompuServe (CS), or America On Line (AOL), etc, you will need to download an un-modified browser directly from the manufacturer (*these browsers are offered free of charge).
  2. Once the browser is downloaded and installed, it is recommended that you retain the default manufacturer’s configuration settings, which will be enabled upon installation.
  3. Log onto the Internet using your ISP (Internet Service Provider).
  4. Once you have logged onto the Internet, open another new browser window (*with the recently installed Microsoft Internet Explorer if applicable).
  5. To accomplish this, Click on the Start menu.
  6. Scroll up to and select Programs.
  7. Scroll over and select (*by left mouse clicking on) the Internet Explorer icon.
  8. A new Internet browser session/window will now be established in the Microsoft Internet Explorer browser window.
  9. Direct your browser to the appropriate address/web page of the subscribing organization and select the link to DirectoriesUSA.
  10. You should now be able to access DirectoriesUSA successfully.

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Cable modem users deploying firewalls and/or Internet security software disclaimer

As we see the rise in popularity of cable modems and high-speed Internet connections, remote (home) users are becoming more aware of the security factor associated with such. Subsequently, remote (home) users are deploying a variety of personal firewalls and/or Internet security software packages to counter this threat (i.e. LynkSys Firewall, Norton Internet Security Software, etc).

Remote (home) users can easily overcome any access issue involving this scenario and DirectoriesUSA by reconfiguring the device and/or software. Although DirectoriesUSA and its staff are not qualified to troubleshoot and support remote (home) users’ personal firewalls and/or security software, most vendors of these devices/software packages offer technical support for customers.

If you are connected to the Internet via a cable modem with personal firewall and/or Internet security software and are receiving the username/password challenge page from DirectoriesUSA, it is possible that reconfiguring the device/software will correct this issue. Please refer to the device/software users’ manual and/or the vendor for additional technical assistance.

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